Refund Policy

CANCELLATION

YOUR RIGHT TO CANCEL

  • You may withdraw your offer to buy at any time prior to Us despatching Your goods, by contacting Us directly, or via Your account where You have set one up.
  • At the time the goods are despatched you are deemed to have entered into a contract and the cancellation period begins.
  • Under the Consumer Contracts Regulations 2013, EU customers have the right to cancel their contract within 14 calendar days without giving any reason.


COOLING OFF PERIOD

  • The cancellation period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
  • In cases where the items in your order are delivered separately, the cancellation period will expire after 14 calendar days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.


ADDRESS

  • To exercise the right to cancel under the Consumer Contracts Regulations, you must inform Us (Deepsea Marine Limited, 403 Aspley Lane, Nottingham, NG8 5RR, England, info@divemasterscuba.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).
  • You may use the model cancellation form provided below, or by using the returns paperwork provided with your order, but it is not obligatory.


DEADLINE

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel, before the cancellation period has expired.


EFFECTS OF CANCELLATION

  • If you cancel this contract within the 14 days set out in the Consumer Contracts Regulations, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising, if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see ‘Consumers liability for diminished value of the goods’ section below).
  • We will make the reimbursement without undue delay, and not later than:
  • 14 days after the day we receive back from you all goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned all the goods, or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


CONSUMERS LIABILITY FOR DIMINISHED VALUE OF THE GOODS

  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary, to establish the nature, characteristics and functioning of the goods.
  • You are permitted to inspect the goods in a way that would be possible in store.  You may not use the goods in any other way, as such, all returned goods must be “as new” and complete with all manufacturer’s packaging and tags attached.


RETURN COST

  • You will have to bear the direct cost of returning the goods.


RETENTION OF REIMBURSEMENT

  • We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods (i.e. signed proof of delivery), whichever is the earliest.


RETURN OF GOODS

  • You shall send back all the goods, or hand them over to us without undue delay and in any event, not later than 14 calendar days from the day on which you communicate your cancellation from this contract to us.  The deadline is met if you send back the goods before the period of 14 calendar days has expired.


COMPENSATION IN THE CASE OF A SERVICE CONTRACT

  • If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed, until you have communicated to Us Your cancellation of the contract, in comparison with the full coverage of the contract.


RETURNS

  • You may return Your order, or part thereof, for a refund for any reason for up to 28 days from the day of dispatch, provided that the returned items have not been used and are returned to Us “as new” with their original packaging and any tags attached.
  • This facility is offered in addition to the right of EU customers to cancel their order within 14 days, as laid down in the Consumer Contracts Regulations 2013 (see Cancellation section) and may be withdrawn at any time at Our discretion without notice.


RETURN OF GOODS

  • You must complete the Returns section of the original delivery note supplied and send it back with the goods or hand them over to Us at ‘Returns Department, Divemaster Scuba, 403 Aspley Lane, Nottingham, NG8 5RR, England’, not later the deadline printed on Your delivery note.


RETURN COST

  • We may from time to time, by way of a promotion and entirely at our own discretion, offer a free return facility in conjunction with some orders or goods.  Where this facility has not been supplied, You will have to bear the direct cost of returning the goods.


EXCHANGES

  • Under this offer you have the option to request an exchange for an alternative variant option i.e. an alternative size or colour of the same item.  Exchanges must be requested using the Returns paperwork supplied with the delivery and must be of equal value to the goods being returned.
  • Exchange requests for different items will be refunded and a new order placed.  By requesting a different item You are authorising Us to use Your original payment information to process the new order.


REFUNDS

  • We will reimburse You the original purchase amount paid for the goods where either:
  • You have requested a refund
  • The stock is unavailable to fulfil an exchange request
  • The value of the original item and the requested exchange item differs
  • You have requested a different product in exchange.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • Refunds will be minus any promotional discounts applied that no longer qualify, i.e. if the original order qualified for £5 off for a minimum spend of £50 and the return of an item(s) brings the order value below the £50 threshold, the £5 discount will be deducted from the refund due.


FAULTY GOODS

  • Should You believe that any product You have purchased from Us is faulty, it is Your responsibility to contact Us as soon as reasonably practicable and give Us as much detail as You can. We will then assess the situation and determine the best course of action required, in order to resolve the situation for You as quickly as possible.
  • You agree to undertake reasonable steps as requested by Us, in order to resolve the situation. Steps may include, but are not limited to, providing Us with images of said fault by email, fax or post. Returning the item to Us or Our appointed expert, via Our appointed service, for assessment, and ensuring the availability of the item for collection by Our agents.
  • If any product that is purchased is faulty, We will exchange it for an identical replacement (where stock availability allows) free of charge, provided that the product is returned to Us with its original packaging and the fault is notified to Us. The provision of a replacement item is conditional on Our appointed expert first verifying the reported fault.
  • Where identical replacement stock is unavailable, We will reimburse You for the cost of the goods and in circumstances where the faulty good constitutes the entire order, we will also reimburse the outbound delivery costs.